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FAQs

Our goal is to make sure you are 100% satisfied with your order!

Because many of our items are "personalized" or "customized", we do not accept any returns on these items unless you have received an item that has a problem with workmanship or been made in error on our part.  

IF you have any problems, please Contact Us so we can address the issue immediately to your satisfaction.

 

    • Do you accept returns if I ordered the wrong size?

    • Do you accept returns if my pet won't wear the item?

    • Do you accept a return if I ordered bows with barrettes?

    • I ordered a "custom" product, can I return it?

    • Do you take custom requests?

    • Do you offer Wholesale Pricing?

    • Sizing/Materials

    • What are your Production Times?

    • What if I used an incorrect shipping address?

    • How to put a dog bow in your pets hair

    • How to remove a dog bow

    • Our Shipping policy

    • Our Refund Policy

    • Privacy Policy


    Do you accept returns if I ordered the wrong size? top

    Sorry, no. Each item is made handmade to order and many are customized
    for each customer. All sizes and details are listed in each listing and we feel
    it is the customer's responsibility to read the item details and ask questions
    prior to making a purchase.  If you have a size question please CONTACT US
    and we will be happy to answer any questions you have.

    Do you accept returns if my pet won't wear the item? top

    Sorry no, we do not accept returns for this reason. 
     

    Do you accept a return if I ordered bows with barrettes? top

    Sorry, no.  We consider this a "custom" item and do not accept any returns
    for bows with barrettes on them.

    I ordered a "custom" product, can I return it? top

    Due to the nature, custom items are not returnable unless we have made
    an error on our part. 

    Custom items are made specifically for you and to your specifications
    and therefore are of no use to us as once the item is made as it cannot
    be re-sold on our website. 

    This includes items that have been personalized with a name, number
    or you have designed by way of color or style etc.  This also includes
    bows with barrettes that have have been added.

    Do you take custom requests? top

    Yes! I love custom design requests! 
    Please feel free to use the Contact Us page for the best response.

    Please note that some items cannot be customized depending upon
    the materials or embroidery design. The best bet is to message me
    with your request and I will do my best to accommodate you.

    Customization costs:
    I do not charge for many things as it pertains to customization such
    as color providing it is in stock. This includes changing the color of ribbon,
    felt, fabric or thread color etc. 

    EMBROIDERY DESIGNS other then what is offered on a listing such as
    a name or number will incur an additional cost depending upon the
    complexity of the design. Customization on embroidery designs
    start at $5 and up.  

    Note: Customized items may take a few days longer to prepare.

    Do you offer Wholesale Pricing? top

    Because our items are handmade one-by-one, Pawty Paws Shop
    does NOT offer Wholesale options at this time. 

    Sizing/Materials top

    SIZING: stated in a product listing is "approximate". If you have a question
    regarding size, please contact me prior to placing your order so we can
    discuss your best option.

    MATERIALS: I work extremely hard to produce products that look exactly
    the same as the photo represents. On occasion, a supplier may change a
    pattern or color lot, but I do my best to match accordingly. 

    Colors can look different from monitor to monitor so if an exact color is a 
    concern for you then please contact me before ordering to discuss the details.
    If a material is out of stock I will substitute with something comparable in
    order to ship you a quality product. If I cannot find a substitute I will contact
    you prior to production of the item.

    We always keep your pet in mind when sourcing materials that are safe
    for your pet.  We do not use any wires or the like and items such
    as hot glue, stiffener etc. are non-toxic.


    What are your Production Times? top

    All items are handmade to order and processed in the order received. 
    Shipping estimates are available on the home page of our website
    and available in the shopping cart at the top of the page. 

    I do my best to ship in a timely manner and in most cases ship several days
    before the deadline. Because much of my business is embroidery related,
    machine breakdowns can and do occur. If there is a problem and I cannot
    make the estimated ship deadline, I will contact you.

    What if I used an incorrect shipping address? top

    Please let us know right away. If your order hasn't shipped yet we are happy to
    update the address. If your order has shipped, unfortunately, there is nothing
    that we can do. There is no way to re-route the package.

    You will either need to wait until the package is returned to us so that it can
    be re-shipped to your correct address (customer pays to have item re-shipped)
    or you will need to reorder the product.


    We are NOT responsible for addresses listed incorrectly, it is your responsibility
    to make sure your package address is correct prior to placement of your order.

    WE DO NOT ship internationally at this time.  

    How to put a dog bow in your pets hair top

    I have made a video to help you to put a bow in your pet's hair.
    https://www.youtube.com/watch?v=pDhDppuBPMk

    How to remove a dog bow top

    I have made a video to help you remove dog bows from your pet's hair.
    https://www.youtube.com/watch?v=NJfGKosUAYA

    Our Shipping policy top

    Pawty Paws Shop ships via the United States Postal Service (USPS).
    We ship to the USA only.

    First Class Mail : Delivery ESTIMATE 2-8 business days
    Priority Mail: Delivery ESTIMATE 2-4 business days
    *Please keep in mind that your package can arrive later then the
    estimated date. 

    We DO NOT guarantee delivery times by the USPS. Once packages are
    shipped from our studio, the delivery time is up to the postal service.  

    Sorry, NO REFUNDS will be given for packages that are delivered/considered
    "late" by USPS. We have zero control over your package once it leaves
    our studio.

    What do I do if I listed an incorrect shipping address when I placed my order?

    Please let us know right away. If your order hasn't shipped yet we are happy to update the address.

    If your order has shipped, unfortunately, there is nothing that we can do. There is no way to re-route
    the package. You will either need to wait until the package is returned to us so that it can be re-shipped
    to your correct address (customer pays to have item re-shipped) or you will need to reorder the product.
    We are NOT responsible for addresses listed incorrectly, it is your responsibility to make sure your
    package address is correct prior to placement of your order.

    Our Refund Policy top

    If a return is necessary, this request must be made within 15 days of receipt of your item. 
    Please Contact Us so that we can help you with your return. 

    Please note, we DO NOT accept any return without prior authorization! 
    Items sent back without authorization (forced returns) will not be accepted
    or refunded.

    Do you accept returns if I ordered the wrong size?
    All sizes and details are listed in each listing and we feel it is the customer's responsibility
    to read the item details and ask questions prior to making a purchase. 

    Do you accept returns if my pet won't wear the item?
    Unfortunately, No we do not accept returns for this reason.  Your pet, especially puppies
    can get used to the item.  Dogs learn my habit.  Introduce your pet to the item each day and
    they eventually will get used to wearing it. 

    If you have a sizing questions, please Contact Us prior to placing your order, we are happy to help!

    Do you accept a return if I ordered bows with barrettes?
    No.  We consider this a "custom" item and do not accept any returns for bows with barrettes on them.

    I ordered a "custom" product, can I return it?
    Due to the nature, custom items are not returnable.  Custom items are made specifically for you, to your 
    specifications and are of no use to us as once the item is made as it cannot be sold on our website.  
    This includes items that have been personalized with a name, number or you have designed by way of 
    color or style etc.  This also includes bows with barrettes that have have been added.

    We gladly answer any questions you may have to help you make the best decision possible when selecting 
    any of our products.

    Privacy Policy top

    Your privacy is very important to us. Pawty Paws Shop does not share any information obtained about our
    customers to any third parties