Pawty Paws Shop FAQ

Sorry, no. Each item is made handmade to order and many are customized
for each customer. All sizes and details are listed in each listing and we feel
it is the customer's responsibility to read the item details and ask questions
prior to making a purchase. If you have a size question please CONTACT US
and we will be happy to answer any questions you have.

Do you accept returns if my pet won't wear the item? top

Do you accept a return if I ordered bows with barrettes? top

Sorry, no. We consider this a "custom" item and do not accept any returns
for bows with barrettes on them.

I ordered a "custom" product, can I return it? top

Due to the nature, custom items are not returnable unless we have made
an error on our part.

Custom items are made specifically for you and to your specifications
and therefore are of no use to us as once the item is made as it cannot
be re-sold on our website.

This includes items that have been personalized with a name, number
or you have designed by way of color or style etc. This also includes
bows with barrettes that have have been added.

Do you take custom requests? top

Yes! I love custom design requests!
Please feel free to use the Contact Us page for the best response.

Please note that some items cannot be customized depending upon
the materials or embroidery design. The best bet is to message me
with your request and I will do my best to accommodate you.

Customization costs:
I do not charge for many things as it pertains to customization such
as color providing it is in stock. This includes changing the color of ribbon,
felt, fabric or thread color etc.

EMBROIDERY DESIGNS other then what is offered on a listing such as
a name or number will incur an additional cost depending upon the
complexity of the design. Customization on embroidery designs
start at $5 and up.

Note: Customized items may take a few days longer to prepare.

Do you offer Wholesale Pricing? top

Because our items are handmade one-by-one, Pawty Paws Shop
does NOT offer Wholesale options at this time.

Sizing/Materials top

SIZING: stated in a product listing is "approximate". If you have a question
regarding size, please contact me prior to placing your order so we can
discuss your best option.

MATERIALS: I work extremely hard to produce products that look exactly
the same as the photo represents. On occasion, a supplier may change a
pattern or color lot, but I do my best to match accordingly.

Colors can look different from monitor to monitor so if an exact color is a
concern for you then please contact me before ordering to discuss the details.
If a material is out of stock I will substitute with something comparable in
order to ship you a quality product. If I cannot find a substitute I will contact
you prior to production of the item.

We always keep your pet in mind when sourcing materials that are safe
for your pet. We do not use any wires or the like and items such
as hot glue, stiffener etc. are non-toxic.

What are your Production Times? top

All items are handmade to order and processed in the order received.
Shipping estimates are available on the home page of our website
and available in the shopping cart at the top of the page.

I do my best to ship in a timely manner and in most cases ship several days
before the deadline. Because much of my business is embroidery related,
machine breakdowns can and do occur. If there is a problem and I cannot
make the estimated ship deadline, I will contact you.

What if I used an incorrect shipping address? top

Please let us know right away. If your order hasn't shipped yet we are happy to
update the address. If your order has shipped, unfortunately, there is nothing
that we can do. There is no way to re-route the package.

You will either need to wait until the package is returned to us so that it can
be re-shipped to your correct address (customer pays to have item re-shipped)
or you will need to reorder the product.

We are NOT responsible for addresses listed incorrectly, it is your responsibility
to make sure your package address is correct prior to placement of your order.

How to put a dog bow in your pets hair top

I have made a video to help you to put a bow in your pet's hair.
https://www.youtube.com/watch?v=pDhDppuBPMk

How to remove a dog bow top

I have made a video to help you remove dog bows from your pet's hair.
https://www.youtube.com/watch?v=NJfGKosUAYA

Our Shipping policy top

Pawty Paws Shop ships via the United States Postal Service (USPS).
We ship to the USA only.

First Class Mail : Delivery ESTIMATE 2-8 business days
Priority Mail: Delivery ESTIMATE 2-4 business days
*Please keep in mind that your package can arrive later then the
estimated date.

We DO NOT guarantee delivery times by the USPS. Once packages are
shipped from our studio, the delivery time is up to the postal service.

Sorry, NO REFUNDS will be given for packages that are delivered/considered
"late" by USPS. We have zero control over your package once it leaves
our studio.

What do I do if I listed an incorrect shipping address when I placed my order?

Please let us know right away. If your order hasn't shipped yet we are happy to update the address.

If your order has shipped, unfortunately, there is nothing that we can do. There is no way to re-route
the package. You will either need to wait until the package is returned to us so that it can be re-shipped
to your correct address (customer pays to have item re-shipped) or you will need to reorder the product.
We are NOT responsible for addresses listed incorrectly, it is your responsibility to make sure your
package address is correct prior to placement of your order.

Our Refund Policy top

If a return is necessary, this request must be made within 15 days of receipt of your item.
Please Contact Us so that we can help you with your return.

Please note, we DO NOT accept any return without prior authorization!
Items sent back without authorization (forced returns) will not be accepted
or refunded.

Do you accept returns if I ordered the wrong size?
All sizes and details are listed in each listing and we feel it is the customer's responsibility
to read the item details and ask questions prior to making a purchase.

Do you accept returns if my pet won't wear the item?
Unfortunately, No we do not accept returns for this reason. Your pet, especially puppies
can get used to the item. Dogs learn my habit. Introduce your pet to the item each day and
they eventually will get used to wearing it.

If you have a sizing questions, please Contact Us prior to placing your order, we are happy to help!

Do you accept a return if I ordered bows with barrettes?
No. We consider this a "custom" item and do not accept any returns for bows with barrettes on them.

I ordered a "custom" product, can I return it?
Due to the nature, custom items are not returnable. Custom items are made specifically for you, to your
specifications and are of no use to us as once the item is made as it cannot be sold on our website.
This includes items that have been personalized with a name, number or you have designed by way of
color or style etc. This also includes bows with barrettes that have have been added.

We gladly answer any questions you may have to help you make the best decision possible when selecting
any of our products.

Your privacy is very important to us. Pawty Paws Shop does not share any information obtained about our
customers to any third parties

Do you accept returns if I ordered the wrong size?

Do you accept returns if my pet won't wear the item?

Do you accept a return if I ordered bows with barrettes?

I ordered a "custom" product, can I return it?

Do you take custom requests?

Do you offer Wholesale Pricing?

Sizing/Materials

What are your Production Times?

What if I used an incorrect shipping address?

How to put a dog bow in your pets hair

How to remove a dog bow

Our Shipping policy

Our Refund Policy

Privacy Policy

Do you accept returns if I ordered the wrong size? top